Shipping policy

Shipping Policy

We ship worldwide from the United States. Here's exactly what to expect — the rates below are the ones you'll actually see at checkout.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 2:00 PM ET, on weekends, or on a holiday begin processing the next business day.

During new releases, restocks and sale periods, processing can take an extra day or two. If we expect a meaningful delay on your order, we'll email you rather than let you wonder.

Shipping options & rates

Service	Estimated delivery	Cost
Free Shipping	5–13 business days	Free on every order
Express Shipping	3–5 business days	$15.00 USD

Both options are available to every destination we ship to, in the United States and internationally. Free shipping has no minimum order value — it applies to everything in the store.

Delivery estimates run from the day your order ships, not the day you place it, and exclude weekends and holidays. Add the 1–2 day processing window to get the full picture. These are carrier estimates, not guarantees.

Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the package is lost.

Shipping address

Please double-check your address at checkout. We can correct an address only while the order is still unfulfilled — email us immediately at henderson_feodor_707andris@outlook.com. We can't reroute a package once it has shipped, and we can't refund orders lost because of an incorrect address supplied at checkout.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes and handling fees charged by the destination country. These are not included in your order total and are the customer's responsibility. We have no control over these charges and cannot predict their amount. Refusing a delivery to avoid customs charges does not entitle you to a full refund — any return-to-sender fees will be deducted.

Lost, delayed or damaged packages

Free Shipping uses economy services, so the 5–13 day window is genuinely variable — international orders sit at the longer end. If tracking hasn't moved for 7 business days, or your package is marked delivered but you can't find it, contact us at henderson_feodor_707andris@outlook.com and we'll open an investigation with the carrier. Claims must be reported within 30 days of the last tracking update.

If a package arrives visibly damaged, photograph the box before opening it — it makes the carrier claim far easier to win.